Returns & Exchanges Policy

At Aylla, we want you to feel completely confident with your purchase. If you need to request a return or exchange, please contact us by email at [email protected] .

HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, please email us at [email protected] 

• Your order number

• The name used for the purchase

• The item(s) you wish to return or exchange

• The reason for your request

Our team will provide you with the instructions for the next steps.

RETURN & EXCHANGE PERIOD

Requests must be submitted within 7 calendar days of receiving your order.

After this period, we will not be able to accept returns or exchanges.

CONDITION OF THE ITEMS

All items must be returned in their original condition, unworn, unused and free from any signs of wear, washing, alterations or damage.

Items must retain their original tags and labels. For leather jackets and dresses, the original protective cover must also be included.

All returned items are subject to inspection and quality control upon arrival at Aylla.

If an item does not meet these requirements, the return or exchange may be refused and the item will be sent back to the customer.

RETURN SHIPPING COSTS

All shipping costs related to returns and exchanges are the responsibility of the customer.

This includes the cost of shipping the item back to Aylla and, in the case of an exchange, any applicable shipping costs for sending the replacement item.

Aylla is not responsible for packages lost or damaged during return shipping. We strongly recommend using a trackable and insured shipping service and keeping your proof of shipment until the process has been completed.

EXCHANGES

Exchanges may be requested for another size or for the same item, subject to availability.

If the requested item is unavailable, Aylla may offer store credit or another applicable solution.

Store credit, when issued, will correspond to the amount originally paid for the returned item.

REFUNDS

Approved returns will be refunded to the original payment method used for the purchase.

Please note that the original shipping fee paid at the time of purchase is non-refundable.

Once your return has been received and approved following our quality inspection, the refund will be processed. The time required for the funds to appear in your account depends on your payment provider or financial institution.

SALE & PROMOTIONAL ITEMS

Items purchased as part of special promotional campaigns may be subject to specific return and exchange conditions.

For promotional purchases where the applicable terms specify store credit, any approved return will be issued as store credit rather than a monetary refund.

The applicable conditions will always be communicated during the promotional period.

STORE CREDIT

When store credit is issued, it will be sent by email after the return or exchange process has been completed.

Store credit:

• Is valid for 30 calendar days from the date of issue.

• Can only be used for purchases made through the AYLLA online store.

• Cannot be redeemed for cash or used at our physical store.

• For discounted items, the store credit amount will correspond to the amount actually paid for the item.

IMPORTANT

Please do not send any items back before contacting our team and receiving return instructions.

Any customs duties, import taxes or other fees incurred when returning an international order are the responsibility of the customer.

Aylla reserves the right to refuse returns or exchanges that do not comply with the conditions outlined in this policy.

CONTACT

For any questions regarding returns or exchanges, please contact us at:

[email protected]